Returns / Size exchange

kybun Return Policy

Returns can be sent directly to our logistics partner in Switzerland. Returns are subject to our terms and conditions. If you change your mind, you can return your goods to us within 28 calendar days of delivery. You have to tell us about your wish to cancel within 14 days. You don't have to provide a reason if you return your goods within this period. This option is in addition to your consumer rights to return defective products.

Please send return, including the original delivery note and if possible in the original packaging, to the following address:

kybun Joya Retail AG
Retourenmanagement
Mühleweg 4
9325 Roggwil TG
Switzerland


Please also note the following points:

  • The kybun shoes should be returned in their original packaging
  • The delivery note must be included
    There must be no signs of wear. Otherwise, a deduction may apply. (rental shoes excluded)
  • You would have to cover the shipping costs for returning the shoes. We will send you the requested size at no cost.

If you have any questions, please email us at: support@kybun.ch

Download returns form


kybun Returns / Size exchange

It may occur that your kybun shoes do not fit properly to your feet. In such cases, it is possible to proceed with a size exchange under the following conditions:

  • The kybun shoes should be returned in their original packaging
  • The delivery note must be included
  • A note indicating which size you request has to be added
  • There must be no signs of wear. Otherwise, a deduction may apply (rental shoes excluded)
  • You would have to cover the shipping costs for returning the shoes. We will send you the requested size at no cost

Please send the kybun shoes back to the following address:

kybun Joya Retail AG
Retourenmanagement
Mühleweg 4
9325 Roggwil TG
Switzerland